Overview
This refund policy applies to purchases, registrations, and paid services made through DorothyOlsen.com unless a specific service, event, or registration page states different terms.
Retreat registrations and event payments
Retreat and event registration payments reserve limited space and may include lodging, meals, workshop materials, and other non-refundable planning costs. If you need to cancel or change a registration, please contact Dorothy as soon as possible so she can review the situation and respond with available options.
Cello lessons and services
For cello lessons, workshops, or other services, refund and rescheduling options may depend on the service type, scheduling, and whether the service has already been delivered.
Payment processing
When a refund is approved, it will generally be returned to the original payment method. Processing times may vary depending on the payment provider, card issuer, or bank.
Questions
For questions about a payment, registration, lesson, workshop, or refund request, contact Dorothy at dorothy@dorothyolsen.com.